These general conditions and terms govern all relations between the customer and Sanvogue, and act as a contract. Any order placed on this website assumes the customer’s irrevocable agreement to these conditions.

These conditions are likely to be modified, however each user is concerned only by the conditions in place at the time of his order.

The validation of an order constitutes an electronic signature from the user by which he commits himself to respect all the general conditions of sale.

The purpose of this contract is to define the rights and obligations of the parties in connection with the sale of products on the internet.


The prices shown on are in Euro and all taxes included (TTC). However, they do not include the price of delivery.

The total price to pay is displayed clearly during the final step of the purchase process, so the user validates his order only after having taken note of the total amount to pay.

The prices are those posted on at the time of the order, the customer is thus concerned by no promotion, offer or reduction previous or later to his purchase.


The products proposed on are valid only within the limits of available stock.

If one of the ordered products is not available, the customer will receive an email informing him either of the change of the delivery time, or of the cancellation of the order and consequently of his refund.

It should be noted that the unavailability of a product does not commit to pay compensation to the customer, the client will receive only the refund of the amount he has paid.

Delivery uses a delivery service to deliver its customers to the address indicated in their order. The delivery time is according to the availability of the products and the address of the customer.

The delivery time is communicated during the confirmation of the order. Beyond this period (delivery time+7 days) the customer can ask for the cancellation of his order. If the customer has decided to cancel his order because of a delay in delivery exceeding the above-mentioned deadlines, he will be refunded.

The price of the delivery depends on where the client want to be delivered, it will appear once he has entered his delivery address. 

After receiving the products, the customer has 7 days to check the them  and to report any damage found through a claim sent to the following email address:

Product sheet

We try to put product sheets filled to the maximum to present each of our products. However, the images provided on the site are not contractual, they are given as an indication to illustrate in the most resembling way the product. Only the information contained in the title, the short description and the technical sheet of the product engage the responsibility of the company towards the customer.

The promotional codes regularly proposes promotional codes so that its customers can benefit from reductions on their purchases.

A code is usable only once per person and is in no case refundable or cumulative.

Promotional codes are only valid during the period indicated on the advertisement.

In order to benefit from a discount code, it is essential to register it in the box reserved for this purpose during the order on A code is not usable after validation of an order. Any claim in this sense would not be taken into account.

Protection of personal data 

The personal data of the customers are used in a strict confidentiality during the treatment of the order. Only the employees of have access to it.

The information collected on the site is subject to a treatment intended for the delivery of products to customers. could possibly use these data during advertising campaigns to communicate to customers its various offers and special promotions.

The contact form available in the “contact us” section is intended to respond to requests for information from our current or potential customers for the final purpose of facilitating the operation of online sales. The data collected through this form is not intended for commercial prospecting.

Intellectual Property

All the contents of (text, image…) is property of

Any attempt to reproduce it is considered illegal, and would therefore be prosecuted.